Abolishes OOH faxing and re-keying of data

Totally secure and confidential OOH links
Meets all your nGMS, QUOF  and Carrsen OOH needs
Works with all major systems, fully integrated
Totally automated at the OOH or NHS Direct centre
Proven to save your staff time and you money
21st Century technologies, not "digitised faxing"
GePmail is a secure electronic clinical messaging system which links NHS direct sites and GP Out of Hours services with GP's surgeries. It is a two way system that also handles the administrative and operational communications required to fully integrate Out of Hours Services with and Primary Care. It offers:
Desktop to desktop electronic OOH clinical messaging;
OOH contact details entered into your GP computer records without
re-keying or faxing
GePmail enables a record of a patient's contact with NHS Direct and or your GP OOH service, providing they have given their consent, to be seamlessly delivered to that patient's GP's surgery and there after inserted automatically, without any re-keying of data, into that patient's electronic clinical record. Desktop to desktop communication between NHS Direct nurse advisers, GP OOH doctors and the patient's GP. All data is read coded
Feeding back to GP OOH services and NHS Direct
Having received a note of the contact between his patient and NHS Direct or the GP OOH service, the patient's registered GP, or one of his colleague's or a member of his staff, can use the system to send feedback up to the OOH service using the electronic equivalent of the NHS Direct blue form. For the first time OOH services and NHS Direct will be able to find out what happened to the patients they advised or treated.
Advising GP OOH and NHS Direct about patients with special needs
This part of the system can also be used by the practice to alert NHS Direct and GP OOH services about patients with special needs, such as the terminally ill, mentally ill or addicts. It means even if a practice is in a Co-op a GP can still elect to provide personal care to his patients.
Practice opening times, doctors availability and On Call Instructions
GePmail allows the practice to populate their GP OOH service and NHS Direct databases, again securely automatically and seamlessly with no re-keying of data, with schedules of their opening hours and out of hours contact details covering the entire 24 hour period. Your GP OOH service and NHS Direct Nurse advisors will thus always know when, where and how to contact the practice's duty doctor.
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Safe and secure using gold standard security systems
All GePmail's electronic communications are protected using multiple encryption technologies. Our system is more secure than high street online banking and more secure than the NHS Contact and Path Links services.
Modular, meeting the various needs of general practices
Recognising that no practice is the same, GePmail is designed to be modular, fitting into virtually any practice IT and workflow configuration. GePmail has unrivalled flexibility and can be setup in virtually any practice IT environment. All the practice needs is a workstation with access to NHS net.

Practices can receive messages and print them stat as a standalone or go the whole hog and have totally paperless OOH links or any combination in-between.
Read coded data
Although the current OOH and NHS CAS systems cannot deliver Read coded records GePmail hard codes all its records, every entry uploaded to your practice computer is read coded. Code sets are defined by individual practices or can be tailored to local PCG or PCT requirements and are either 4 or 5 bit. We can even accommodate SNOMED.

Works with all the main systems
GePmail interfaces with Adastra, Owl Software, NHS CAS, Torex's Premiere, System 6000, Synergy and System 5, In Practice Systems' Vision 2 & 3 and EMIS LV and PCS.

Proven track record
GePmail has been providing GP OOH links services to Deputising services since 1996 and has handled many millions of messages. This is not vapourware. We've seen two "NHS Net"s come and in our time!

Workload
By eliminating re-keying of data both at the call centre and at the practice GePmail reduces workloads. Using electronic data interchange between the various practice, GP OOH and NHS CAS databases GePmail abolishes transcription and other human errors caused when data is otherwise faxed or telephoned through. GePmail has been hailed by the Institute of Public Policy Research as one of only 3 successful IT projects in the recent history of the NHS. GePmail has all but eliminated staff time and cost of OOH reporting.

Cost effective; less than £500 per year
GePmail will save your practice thousands of hours of staff time, they no longer have to handle bucket loads of faxes each Monday morning. For the average practice it takes 5 minutes to download a weekends messages and insert them into your electronic patient records. Practice managers can run monthly reports to reconcile against Co-op invoices. Your patients contacts with OOH services can be recalled or searched for in seconds. Using your practice network any workstation can access your OOH messages. Amongst our existing customers we have a 100% renewal rate and we are getting new customers all the time.

Co-ops and Deputising services gain from not having to man telephone lines or fax machines to receive on call instructions or doctor availabilities, its all uploaded automatically. Transcription errors are minimised.

GePmail is provided as a service, unlimited usage with links to any number of OOH sites, office hours help and 24 hr on line help, free updates and upgrades all for less than 50p per GP per day. The Annual license includes all of the above and is currently charged at a cost of £385 + VAT per General Practice. We are happy to discuss bulk arrangements with Co-ops and PCTs.

Information overload?
Practices are receiving mountains of faxed data from their OOH services and NHS Direct, most of which has no need to be exported to the patient's medical records. GePmail allows the practice to decide what parts of the OOH call record are exported to their clinical records. GePmail allows you to filter so you see only what you want to see and don't clog up your own records with useless information.

Working to connect up the NHS
GePmail is pleased to have taken part in what are now regarded as some of the most successful IT projects in the NHS; The NHS Information Authority's Electronic Records Development and Implementation Program (ERDIP).

Delivering NHS and Government policy
GePmail satisfies your nGMS QUOF OOH communications targets. The system is compliant with eGIF, Information for Health, The NHS Security strategy and NHS Standards. It delivers the targets set out in the NHS plan, Dr Carsen's review and the DOH's document "NHS Direct a new gateway to healthcare 2001" and does so 3 years ahead of schedule,

Standards
GePmail has worked with the NHS to create a standard OOH Message. Click on the link to download a zip file that contains all the technical documentation your programmers will need.

More info
For a more detailed description of the system and how it operates please refer to the help pages or contact us directly.
The Process: In the Call Centre
Patient calls NHS Direct or GP OOH service
Call is completed and signed off after triage or a consultation
Completed call record is passed to GePmail by the call centre software
GePmail validates the data, converts the call record to XML format, encrypts the record and delivers it to our server.
In the Practice
The practice logs onto GePmail, GePmail collects the reports and decrypts them.
The records are displayed in our messages log.
Records can be viewed on any workstation on the practice network, printed in full or printed as part of an overnight summary or any combination of these.
The record is matched with your registered patients.
When the patient has been found the OOH record can be exported electronically into the patients computer record with as few as two mouse clicks.
The exported OOH records are not added as attachments or documents or as images, they are entered into the GP system as if they had been entered during a consultation.
Exported records are all coded and what parts of the OOH record are exported is determined by the practice.
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